Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• United States orders take 2-7 business days to be delivered to you and we ship within 2-3 business days.
• Canada orders take 3-10 business days to be delivered and we ship within 2-3 business days.
• International orders take 7-12 business days to be delivered and we ship within 2-3 business days.
  
• Shipping time might be delayed due to COVID-19.
  

Shipping cost:

• United States orders over $75 will have free shipping.
• Canada orders over $75 will have free shipping.
  
• International orders over $100 will have free shipping.
  
• Please review our Shipping Policy for more information regarding shipping costs.
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via VISA, Mastercard, American Express, Shopify Pay, Apple Pay, Google Pay, & PayPal.

Note that additional exchange fees may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email evj@frlsmnd.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Click the User Icon located in the navigation bar and click Login/Create Account. You will be directed to the CREATE ACCOUNT page.

Registering an account allows for faster checkout and other tracking benefits and you will be the first to know about new product arrivals.

Please contact Customer Service at evj@frlsmnd.com or send a message through our live chat.

Only questions related to issues with orders will be responded to. For all general questions please refer to our Terms of Use.